Everything you need to know about ordering, personalization, sending meaningful materials, and caring for your finished pieces.
Frequently Asked Questions
Answered with Care.
Find Your Answer
for all of the following
Memorial Keepsakes
Shipping
Care & Materials
Custom Bibles
Ordering
Journals & Bundles
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Choose the item you’d like, select the available options, and enter your personalization details before adding it to your cart. If you have a special request or need help putting your ideas together, contact us before ordering. We’re happy to help create something meaningful!
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Please request a preview when placing your order. We’ll let you know whether a digital proof is available for your item. Proofs help you review the design, spelling, and placement, but colors and textures may look slightly different on the finished piece. If we arrange a proof for approval, production will wait until you approve it.
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Absolutely! Contact us with your idea, inspiration photos, or a description of what you have in mind. We’ll discuss what’s possible, available materials, and any additional costs before you order. Inspiration is welcome, but we may not be able to reproduce another artist’s work or protected designs.
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Enter all personalization exactly as you want it to appear, including spelling, capitalization, punctuation, and date format. Please double-check these details before submitting your order and carefully review any proof provided. If you notice a mistake, contact us right away so we can see whether it can still be corrected.
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Please contact us as soon as possible with your order number and the change you’d like to make. Changes may be possible if work has not started. Once materials have been ordered or production has begun, changes may be limited or involve additional costs. We’ll confirm what’s possible and any price or timing adjustments before proceeding.
Ordering & Personalization
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We personalize Bibles that you select and purchase through our website. Each Bible is new and is carefully re-covered by hand for personalization. If you’d like a Bible you already own re-covered, contact us before ordering. We’ll discuss its size, condition, and whether it’s a good fit for the customization process.
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You can create a Bible that reflects your style or makes a meaningful gift. Depending on the design, options may include a name, initials, a special date, or a short verse or message. You can also select cover materials, colors, and design details. Have something specific in mind? Contact us to discuss your idea!
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Yes! You can choose from our available book cloths, accent colors, front and back cover designs, and endpaper patterns—the decorative pages inside the covers. Available combinations may vary by Bible size and materials in stock. If you need help coordinating your choices, we’re happy to help.
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Yes! We offer options for children, teens, and adults, including playful patterns, florals, nature-inspired designs, and simple, classic styles. You can choose something that suits their personality today while still feeling meaningful as they grow.
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Handle your Bible with clean, dry hands and store it in a cool, dry place away from direct sunlight. Avoid moisture, excessive heat, and rubbing or picking at decorative details.
Gently dust the cover with a soft, dry cloth. Avoid soaking, scrubbing, or using cleaning products on the cloth or personalization. Open the Bible gently without forcing it flat or bending the covers backward. A protective Bible case can help prevent scuffs when carrying it in a bag.
Personalized Bibles
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Each journal includes the cover design and interior pages described in its listing. Check the product details for the journal’s size, page count, and whether it includes lined pages or guided prompts so you can choose the right fit.
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Yes! You can choose a journal that complements your Bible’s colors, style, or design for a thoughtful matching set. If you need help pairing them, contact us—we’re happy to help!
Add one Bible and one Journal to your cart and receive 10% off at checkout.
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Yes! A name can be added to personalize your journal. Placement and lettering options depend on the cover design. Enter the name exactly as you want it to appear, and double-check the spelling before ordering.
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Yes! We offer options for children, teens, and adults, including playful patterns, florals, nature-inspired designs, and simple, classic styles. You can choose something that suits their personality today while still feeling meaningful as they grow.
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Add an eligible personalized Bible and journal to the same cart. The 10% discount will be applied before you complete checkout.
Journals & Notebooks
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A memorial keepsake is a handcrafted piece created with meaningful materials connected to a person, pet, place, or special moment. Depending on the item, we may be able to preserve cremation ashes, dried or fresh flowers, hair, pet fur, fabric, sand, preserved breastmilk, and other sentimental materials.
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The amount needed depends on the item you order. In most cases, only a small amount is required. Please wait for your order-specific instructions before mailing any sentimental or irreplaceable materials.
Do not send more material than requested.
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Many flowers can be incorporated into keepsakes, although the finished appearance depends on the type, condition, age, and color of the flower.
Some flowers preserve better than others. If you are unsure whether your flowers are suitable, contact Hometown Originals before mailing them.
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Yes, for certain projects. Fresh flowers should be sent as soon as possible after the event.
After your order is placed, you will receive instructions explaining how your flowers should be packaged and shipped. Please wait for those instructions before mailing them.
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Not always. Flowers naturally change as they dry and are prepared for preservation. Reds may deepen, pinks may become more purple, and whites may become cream, tan, yellow, greenish, or pink-toned.
These natural variations are part of the preservation process and make each keepsake unique.
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Yes. Many of our memorial pieces can be created with cremation ashes, hair, pet fur, fabric, and other meaningful materials.
Not every material works with every design, particularly very small jewelry settings. Please review the product description or contact us if you're unsure.
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Most memorial keepsake orders are completed within approximately 4–8 weeks after all required materials and information have been received.
Complex or larger orders may require additional time. Shipping time is separate from production time.
Because each piece is individually handcrafted, rush service may not always be available.
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Unused ashes, hair, fur, fabric, and other returnable materials will be returned with your completed order whenever possible.
Flowers and materials that must be dried, crushed, separated, processed, or otherwise altered during creation may not be returnable.
Please do not send more irreplaceable material than requested.
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Please place your order first.
You will receive instructions explaining how to label, package, and send your materials. Use a secure, trackable shipping method and save your tracking information.
Do not mail sentimental or irreplaceable materials until you have received your instructions.
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No two keepsakes will be identical.
Natural materials vary in color, shape, texture, and placement. Listing photographs and mockups show the general design and style, but your finished piece will be uniquely created from your materials.
How should I care for memorial jewelry?
Remove memorial jewelry before showering, bathing, swimming, exercising, or using household chemicals.
Avoid perfumes, harsh cleaners, prolonged moisture, excessive heat, and extended direct sunlight. Store your keepsake in a clean, dry place when it isn't being worn.
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Large or coordinated orders may require special planning. Please contact Hometown Originals before ordering multiple memorial pieces so availability, materials, production time, and pricing can be discussed.
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Breast milk keepsakes require special preparation and handling. Please place your order and wait for specific shipping instructions before sending breast milk.
Only the amount requested should be sent.
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Ask us!
Some meaningful materials can be incorporated into resin even if they aren't specifically listed on the website. Contact Hometown Originals before sending the material so we can determine whether it is suitable for your chosen keepsake.
Memorial Keepsakes
Before sending anything, wait for your order instructions and confirmation.
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After your order is placed, you will receive detailed instructions for preparing and mailing your breast milk. Approximately 1 oz is typically required. Please wait for your order - specific instructions and send only the amount requested.
Please do not send breast milk until you have received your order instructions. Any unused breast milk will be returned upon request when possible.
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Approximately 1 oz is typically required. Please wait for your order -specific instructions and send only the amount requested.
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No two breast milk keepsakes are exactly alike. The final appearance depends on the milk sample, preservation process, resin, inclusions, and jewelry design.
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Many pieces may be customized with mica powders, dried flower, glitter, or another small sentimental inclusion. Available options depend on the selected design. Please contact us before completing your order.
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Please let us know before sending your materials if you would like any unused portions returned. We’ll confirm the return arrangements with you before work begins. Tiny particles or portions used during preparation may not be recoverable.
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Yes, when properly prepared and labeled. Please contact us before ordering so we can confirm the best design and preparation instructions.
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Absolutely! Expired milk or milk that has been in the freezer for years can still be used. Our current record is 8-year-old milk.
Memorial Keepsakes - Breast Milk Information
Important Information
Breast milk samples must be shipped only after receiving preparation and packaging instructions from Hometown Originals. Customers are responsible for following all applicable USPS or carrier requirements. Hometown Originals accepts breast milk for keepsake preservation only—not for consumption or resale.
Breast milk jewelry is a handmade keepsake, not a medical or food-storage product.
The finished piece should be kept away from excessive heat, prolonged moisture, and direct sunlight.
Each piece may have slight variations in color, texture, or appearance.
Processing typically takes 4–8 weeks after all materials and order details are received.
Before sending anything, wait for your order instructions and confirmation.
Shipping, Timing & Returns
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Turnaround time depends on the item, customization, and current order volume. Please check your listing for the estimated production time. For memorial keepsakes, production begins after your materials arrive and any design details are confirmed. Shipping time is additional. If you need your order by a specific date, contact us before purchasing so we can discuss what’s possible.
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Please wait until you’ve placed your order and received our packing and shipping instructions. This helps ensure your materials are prepared correctly and can be matched to your order when they arrive. Send only the amount requested, and keep a portion at home whenever possible.
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Yes! Once your order ships, you’ll receive tracking information using the contact details provided at checkout. Please double-check your email address when ordering and check your spam folder if you don’t see your shipping notification.
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Please contact us as soon as possible with your order number and clear photos of the damaged item, shipping box, and packaging. Keep all packaging while we review the issue, as it may be needed for a shipping claim. We’ll work with you to determine the best solution.
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Because personalized and memorial items are made specifically for you, we do not accept returns or exchanges for a change of mind or personalization entered incorrectly at checkout. If your item arrives damaged, is defective, or has an error on our part, please contact us so we can make it right. This policy does not limit any rights you have under applicable consumer law.
Care & Materials
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Gently wipe the cover with a soft, dry cloth. Avoid soaking, scrubbing, cleaning sprays, and rubbing or picking at personalized details. Keep your Bible or journal away from moisture, direct sunlight, and excessive heat. If you have a spill or stubborn mark, contact us for guidance specific to your cover material.
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Treat your memorial jewelry gently to protect both the setting and the preserved materials. Wipe it with a soft, dry cloth after wearing, and remove it before sleeping, exercising, cleaning, or applying lotions and perfumes. Avoid jewelry dips, ultrasonic cleaners, steam cleaning, and abrasive products. For sterling silver, gently use a silver polishing cloth on the metal only, avoiding the resin.
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Some changes are natural. Resin may gradually develop a warmer or yellow tint, and preserved flowers may soften in color or fade. Flowers can also change color during the preservation process. Direct sunlight and heat can speed up these changes, so thoughtful care will help your keepsake retain its appearance. No resin or preservation method can guarantee that a piece will remain unchanged forever.
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We recommend removing memorial jewelry before showering, bathing, swimming, or washing dishes. Treat your piece as water-sensitive, even if it appears fully sealed. If it gets wet accidentally, gently pat it dry with a soft cloth and allow it to dry completely before storing.
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Store your keepsake in a cool, dry place away from direct sunlight, humidity, and heat. Keep jewelry in a soft pouch or separate compartment to prevent scratches and tangling. An anti-tarnish strip can help protect silver settings. Display larger keepsakes away from windows and heat sources, and avoid leaving any resin piece in a hot vehicle.
Still Have a Question?
Custom orders can carry meaningful details. If you are unsure about an option or materials, please contact us before ordering.